1. Introduction. Your privacy is very important to us when using TennisPAL. You are trusting us with your data, and we want to make sure it’s safe, secure, and handling in a responsible manner. Below is the Privacy Statement that Sagedom LLC DBA TennisPAL. (“TennisPAL”, “Company”, ” us”, ” our”, and ” we”) commits to which outlines what data we collect and how it is used. We reserve the right to update this Statement and will post any changes here. If you have any questions, please reach out to us by emailing support@tennispal.com. TennisPAL recognizes the importance of privacy, and this Privacy Statement (or “Statement”) is to help you understand and describe how we collect, use, and disclose your data:

2. Collection and use of information

3. Sharing your data

4. Categories of data

5. How we use your data

6. Security of your data

7. Use of third-party services

8. Your Privacy Rights

9. Children’s data

10. Users outside the US

11. Changes and contacting us

 

2. Collection and use of information

a. We collect data about you directly from you and automatically through your use of our Services. We may combine data automatically collected with other data that we have collected about you including from publicly available sources. We encourage you to provide only that data that is necessary for using our Services.

b. Data collected automatically. Like many websites, technologies to receive and store certain types of data when you interact with us through your device. Using these technologies helps us customize your experience with our Services, improve your experience.

3. Sharing your data. We do not sell your data to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your data with others except as indicated within this Policy, or when we inform you at a subsequent time. We may share your data as follows:

a. With third-party service providers, contractors, or government entities.

b. We use third-party service providers services on our behalf or to assist us with providing services to you such as: to process payment card transactions, sending emails hosting, IT services, or customer service;

c. For search engine optimization (“SEO”) purposes and for serving you the most relevant advertising;

d. With service providers and government entities for legal, security, and safety purposes. This includes sharing data to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.

e. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to enforce applicable Terms of Service or this Policy.

f. For our own internal business purposes including but not limited to product improvement in aggregated, anonymized, and/or de-identified form that cannot reasonably be used to identify you.

4. Categories of data. When using TennisPAL, we collect information including but not limited to the following potentially personal data (or “personal information”):

a. Phone Number: This is used as your account login. We will not share this with any third party that’s not necessary for the product to function (e.g. it would be shared with our authentication provider). We will not share your information or email to any third party that is not necessary. As part of registration and login, you will be sent a code via SMS (data rates may apply).

b. Email: If you optionally include an email address (primarily used as an account recovery option) your email will be stored. We may occasionally send emails communicating to you.

c. Entries and Conversations: when you enter information into the Services – that is information that is ultimately stored and used in the product. In terms of security of these entries – we encrypt the entries in storage using a unique key per each user. At any time you can delete all of your entries and related artifacts by reaching out to support or support@tennispal.com.

d. AI Artifacts: there are likely artifacts that are generated from your entries and conversations (e.g. summary, questions, themes); we treat artifacts such as summaries the same as your raw entries and conversations and treat with the same encryption method.

e. Phone Number: If you optionally setup text message reminders or other phone functionality, your phone number will be stored. We will not share your phone number to any third party that is not necessary for the product to function.

f. In addition to this information, we may collect information such as browser metadata and how often you log in, what features you use in the product etc. in order to help us understand high level analytics of how the product is used.

g. Geolocation. [This allows for you to connect with other users as well as for other users to connect with you. We also use this to show you tennis courts near you.

h. Any other information you choose to submit to the Services.

5. How we use your data. We may use data we collect about you to:

a. We will use your data to provide our Services to you; we use the payment data you provide to us in order to alert you of, to allow us to present the billing history, and to perform internal financial processes.

b. Improve our products. Analysis about your use of, or interest in our products.

c. We may send you service emails to ensure the service is working properly.

d. Subject to your preference, we may send you emails about new product features or other news about Company or on topics we think would be relevant to you.

e. We may contact you to inform you about changes in your services, our service offering and other important service-related notices.

f. We may use your data to comply with applicable legal obligations as well as to protect our rights and interests as well as the rights and interests of our users and any other person.

6. Security of your data. We take reasonable and appropriate steps to protect the data entrusted to us and treat it securely in accordance with this Statement. We implement safeguards designed to protect your data from accidental/unlawful destruction, loss, alteration, and unauthorized dissemination. We will retain your data as needed to fulfill the purposes for which it was collected or as needed to fulfill our business needs or legal requirements. In the event that a security issue arises, we will disclose any relevant information via email or our social media channels.

7. Use of third-party services. The use of third-party services and software libraries is necessary to help power features of TennisPAL including AI providers where raw entries and conversations may be sent in order to power functionality like improving the Services deriving AI artifacts. By using TennisPAL, you are effectively agreeing to this Privacy Statement of our AI providers. We will do our best to remove any identifiable information before sending to our AI providers but because we do not control the content that is input, we cannot fully guarantee that identifiable information is not sent to our AI providers.

8. Privacy Rights. THIS INCLUDES CALIFORNIA (AND OTHER STATES [INCLUDING BUT NOT LIMITED TO VIRGINIA AND COLORADO)] PRIVACY RIGHTS.

a. The following disclosures are intended to provide additional information about

(1) the categories of Personal Information we collect (as defined above),

(2) the source of the Personal Information,

(3) how we use each category of Personal Information, and

(4) how we disclose Personal Information. These disclosures do not limit our ability to use or disclose information as described above.

i. Category of Personal Information: Name, e-mail or user ID, gender, phone number, payment details, date of birth, geolocation, and any other conversation content that might be generated by you on the Services or your use of the Services.

ii. Sources of Personal Information: directly from you, third-party sites or sources such as our trusted business partners , analytics tools, and social networks.

iii. Use of Personal Information: deliver the Services to you, provide you information and communicate with you about your account and usage such as about your payments or transaction history, provide you promotions, enhance and personalize your user experience. Lastly, to improve our Services as well as build new services in the future.

iv. Disclosure of Personal Information: our affiliates, our services providers such as for hosting the Service, processing payments, and communicating with you.

b. To the extent provided for by law, you may have the following privacy rights:

i. The right to know what Personal Information we have collected and how we have used and disclosed it;

ii. The right to request deletion of your Personal Information; and

iii. The right to be free from discrimination relating to the exercise of your privacy rights.

c. We do not and will not sell or share (as defined by CPRA) your Personal Information.

d. Exercising Your Rights: California residents and those in jurisdictions with similar privacy laws can exercise the above privacy rights by emailing us at privacy@tennispal.com.

e. Verification: in order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your identity before you can submit a privacy request to know or delete Personal Information. In order to keep your data accurate and complete, you can log in to review and update your Account data. You may also contact us to: request the personal data we have collected from you or request the rectification or deletion of such data. We will do our best to honor your requests subject to any legal and contractual obligations. If you do not wish to receive promotional emails from us, you may opt out at any time by using the link in the email itself. Please note that it may take up to ten (10) days to process your request.

f. Authorized Agent. You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency.

9. Children’s data. The Services are directed to serve adults-only. You must be at least eighteen (18) years of age to use the Services, unless the age of majority in your jurisdiction is greater than eighteen (18) years of age, in which case you must be at least the age of majority in your jurisdiction (e.g., twenty-one (21)). If you are under the applicable age of majority, you shall not use and are not permitted to use the Services and you must immediately leave the Services. By Using the Services, you represent and warrant that you have reached at least the age of eighteen (18) and the age of majority in your jurisdiction. We maintain a zero-tolerance policy for any minors on the Services. For the avoidance of doubt, this includes whether such individuals are actually minors or pretending to be minors (e.g., role-play). We do not knowingly collect Personal Information from anyone under the age of 18. If we discover that a person below 18 years of age or younger has provided Personal Information to us, we automatically delete such information. If you are a parent or guardian of a minor under the age of eighteen (18) and believe he or she has disclosed Personal Information to us, please contact us at privacy@tennispal.com.

10. Users outside the United States. If you are an individual located in another jurisdiction outside of the US with laws governing data processing that differ from US laws, please be aware that data we collect will be processed and stored in the US or in other countries where we or our service providers have operations. Your use of the Services is voluntary and you are doing so with a full understanding that by submitting your data to TennisPAL, you understand and acknowledge to have your data transferred to, US or another jurisdiction which may not offer the same level of privacy protection as those in the country where you are located.

11. Changes and contacting us.

a. This Statement is current as of the Effective Date set forth above and if any changes are made, we’ll post them on this page. If you continue to use TennisPAL after those changes are in effect, you agree to the changes. This Statement may change if there is a material change to the way data is processed by TennisPAL.

b. If you have any questions or comments about this Statement, please contact us at privacy@tennispal.com. or Sagedom LLC DBA TennisPAL 700 E. Birch Street #9292 Brea, CA 92822.