PLAYER APP FAQs
FREQUENTLY ASKED QUESTIONS
What is TennisPAL?
I see there is the option to sign up with Facebook or Mobile. Does it matter which I choose?
What languages are supported by TennisPAL?
What is the 6-digit passcode?
When logging into TennisPAL, an SMS with a 6-digit code is sent to your phone number. Enter this code to confirm your phone number and complete logging into TennisPAL.
What region and language is TennisPAL app designed for?
Why do I not see the court location that I just added?
Why are there no courts in my area?
How do I create a Player or a Coach's account?
What are the Flex League Official Rules?
Below are TennisPAL’s official rules for the TennisPAL Flex League. Please read these carefully
- Contact people on the list and organize your match at a location and time you both agree on (there is no order on who to call first)
- Split the court fees
- Bring a can of new balls; play with one and the winner will take the other one
- Play 2 out 3 sets, regular scoring
- If you feel there is not enough court time and would like to play a 10-point tiebreaker in lieu of a 3rd set, the decision has to be made before the start of the match and both parties have to agree. If the opponent is not in agreement, you should play a 3rd set. The 10-point tiebreaker will be reported as 7-6 to make it consistent with actual 3rd set result.
- Respond to request for play even if the answer is no
- Report your score to TennisPAL Concierge
- Players earn points based on the system explained below (Earning Points)
- A player’s league position is based on his/her total points earned.
- At the end of the season, we will have a playoff among the top 4, single elimination.
- The champion will win a $50 gift card and a trophy
- Finalists will receive trophies
Players/Teams receive points based on the set scores of your match.
The Winning Player Receives:
12 points for a 3 set win
14 points for a 2 set win
The Losing Player Receives:
One point for each game won in their “two highest scoring sets”.
A losing player can receive up to a maximum of 8 points per match.
Example match score: 6-4, 6-2
winner receives 14 points
loser receives 6 points
Example match score: 6-2, 4-6, 7-5
winner receives 12 points
loser receives 8 points
If you have any questions please reach out to TennisPAL Concierge by chatting in the app.
Push notifications have stopped working. How do I fix this?
Which devices are supported by TennisPAL?
You can install and run TennisPAL on iPhone iOS 9.0 or later and Android 5.0 or later. TennisPAL is not yet supported on tablet devices (iPad). While the app may run on an iPad, the experience is not optimized for that device.
How do I turn off push notifications?
Why does my app crash when I'm trying to upgrade?
If your app is still crashing, there may be a version incompatibility. Email us at email@example.com for support.
Why are videos not playing in my Android app?
How are search results of court locations ordered?
Where are my old chat messages?
How do I get the sound to work when watching videos?
If there is no audio when playing videos in the app, please check your device to ensure the ringer is turned on. Also, check the sound settings for your device in case it is turned off or set to low. If you continue to have difficulty getting the audio to work, please contact the concierge through the “Contact Us” button in the app for further assistance.
Find Coaches and Players
How can I search for a tennis coach near me?
My child has been playing tennis for the last year. Can they use TennisPAL to play more and improve their tennis skills?
I have been using Find PAL to search for players in my area and nothing came up. Does this mean there are no players?
As a coach, can I message individuals to find new students?
No. Coaches are not allowed to solicit students by directly reaching out to individuals. Coaches can post about their services on the Moments feed and communicate with users that contact them. However, coaches cannot initiate a message to an individual user for any commercial purposes.
What is the coach tab?
The Coach Tab gives users access to video and audio analysis from professional coaches from around the world. Users can also send in-app messages to their TennisPAL Coach or do a video-chat.
How do I find a coach?
Go to the Coach Tab in the middle of the menu bar. Tap Find Coach to search by name, levels coached, gender, and other criteria. When you find the right coach, hit Request on their profile. Once your request is approved, you will receive a push notification on your phone. Now when you go to the Coach Tab, you will see your selected coaches.
How do I use the coach tab?
The Coach Tab gives users access to video and audio analysis from professional coaches from around the world. Simply go to the Coach Tab in the middle of the menu bar to find a TennisPAL Coach and become their students.
With this feature, you will have access to your selected coach anywhere, any time! Chat with them, send them your stroke videos for analysis, and take your game to the next level.
How can I request an analysis and what does it cost?
To request a video analysis from your coach, tap the paper airplane icon in the Coach profile screen.
You can select a video from your gallery, or you can record a new one through the app. Add any questions you have for the coach and send them your video. Keep in mind, the maximum video length is 90 seconds!
Once the video is submitted, your credit card will be charged for the coach’s analysis rate. The rates are set by the coaches; you can find the information on the coach profile screen.
How do I set up and manage my payment information?
In the side menu, tap Edit Credit Card to manage your financial profile.
Making Payments: In Payables you can add, update, or delete your credit card information. All private payment information is securely sent direct to Authorize.net which is a PCI-compliant payment gateway.
Receiving Payments: In Receivables you can view the current balance of the payments made to your account. Payments are issued by e-check and are sent to the email address you used for your TennisPAL payment account.
How do I get a refund for an event that I paid for?
My paid event was cancelled by the organizer. What happens to my payment?
How does TennisPAL use my payment account information?
How do I delete my TennisPAL account?
Can I change my credit card information?
Will there be new and improved features in the future?
What Users Say
Average Rating on Apple App Store