Frequently Asked Questions

Getting Started
What is TennisPAL? downAngle-icon

TennisPAL for iPhone and Android is an app where you can find and connect with other like-minded tennis players using the app. Use TennisPAL to find your next tennis partner, share favorite moments, find a new tennis court, and more.

I see there is the option to sign up with Facebook or Phone Number. Does it matter which I choose? downAngle-icon

No, both options require a phone number to create an account. You may only create one account. Signing in with Facebook makes it easier to join and sign in later.

What languages are supported by TennisPAL? downAngle-icon

The app currently only supports English. If you are trying to access the app with a different system language, the app may not work properly.

What is the 6-digit passcode? downAngle-icon

When logging into TennisPAL, an SMS with a 6-digit code is sent to your phone number. Enter this code to confirm your phone number and complete logging into TennisPAL.

What region and language is TennisPAL app designed for? downAngle-icon

TennisPAL was founded in Santa Monica, California. The app works best in the United States and Canada and with your system language set to English (US).

Why are there no courts in my area? downAngle-icon

We are working hard to quickly build up our list of court locations. Please check again soon. Our community is also helping us add their local courts. If you have a court near you, please submit it as a location.

Technical Questions
Which devices are supported by TennisPAL? downAngle-icon

You can install and run TennisPAL on iPhone iOS 9.0 or later and Android 5.0 or later. TennisPAL is not yet supported on tablet devices (iPad). While the app may run on an iPad, the experience is not optimized for that device.

How do I turn off push notifications? downAngle-icon

In order to stop receiving push notifications, you need to log out from the TennisPAL app or turn them off in your device settings

Where are my old chat messages? downAngle-icon

On May 9, 2024, TennisPAL performed a major systems update. Chats have been reset but we are working to migrate the existing connections you may have had before this update. If you still cannot find a person that you were previously connected with, email us at [email protected]

Find Tennis Players Near You
I have been using FindPAL to search for players in my area and nothing came up. Does this mean there are no players? downAngle-icon
Check to see if your search radius is large enough to capture tennis players near you. TennisPAL is driven by the community, so if you don’t find any users, stick around on the app to interact with new users that join in the future.
Skill Levels
How is skill level determined in TennisPAL? downAngle-icon
You can add your NTRP (National Tennis Rating Program) skill level to your TennisPAL profile. For UTR to NTRP conversion refer to the chart below.
tennis skill level
Flex League
What is TennisPAL Flex League? downAngle-icon

TennisPAL Flex Leagues are a seasonal competition where you’re matched with local players at your skill level. You schedule matches on your own during a flexible play period. Report match results in the app for rankings and points. TennisPAL Flex Leagues are available everywhere across the United States and Canada. The registration fee is $39 per season, or $24 for TennisPAL subscribers. If you’re not placed in a group – due to low turnout or specific preferences – you’ll have the option to receive a full refund or use your registration as credit for a future season.

How do I join? downAngle-icon

Register in the app during the signup period. Join your city’s league to be placed in a competitive group. Placement happens after registration closes.

Groups are based on location, skill level, gender preference, and timing of registration. If not enough players sign up in your area, we may offer credit or a refund. Read the TennisPAL Flex League Rules.

Can I cancel my registration? downAngle-icon

Yes – you can cancel anytime before the Registration Deadline. After that, we don’t offer refunds unless your group wasn’t formed.

Do I need to be a TennisPAL Premium member to join? downAngle-icon

No – Flex League is open to all players. However, TennisPAL Premium members get a discounted registration fee, paying $24 instead of the standard $39 per season.

TennisPAL
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